International Returns
All international orders placed on Magnanni.com that meet the policy requirements below are eligible for return within 30 days of receipt. International customers are responsible for the return shipping costs back to Magnanni. To start your return process, please review the policy and instructions below.
- Returning package must contain original packing slip or order number. Please fill out the "Return & Exchange Form" included at the bottom of your packing slip. If you do not have the original packing slip, click here to print a blank form.
- Products must be returned in new condition to receive a full refund. Any items returned in non-resellable condition are subject to refusal or may be assessed a restocking fee that will be deducted from your final refund.
- Products must be returned in original packaging to receive a full refund. Items not returned in original or damaged packaging may be subject to a repackaging fee that will be deducted from your final refund.
- For international orders shipped outside of the United States, we are unable to refund any shipping fees, duties, taxes, charges, or delivery costs you paid when placing your order. You will be refunded the tax-free price of the products that are returned.
- Refunds will be processed within 2-3 business days of receipt. Once your refund is processed you will receive a confirmation email. Please note, it will take additional time for the funds to appear in your account depending on your financial institution’s processing time.
International Return
Magnanni Inc.
9065 Smiths Mill Rd North
New Albany, OH. 43054 USA
T. 614.758.5031
customercare@magnanni.com
International Exchange
All international orders placed at Magnanni.com that meet the policy requirements below are eligible for exchange within 30 days of receipt. International customers are responsible for the return shipping costs back to Magnanni. Please note that you will not be charged an additional international shipping charge when the new order is shipped. To start your return process, please review the policy and instructions below.
- Returning package must contain original packing slip or order number. Please fill out the "Return & Exchange Form" included at the bottom of your packing slip. If you do not have the original packing slip, click here to print a blank form.
- Products must be returned in new condition to be eligible for full exchange credit. All items returned in non-resellable condition are subject to refusal or may be assessed a restocking fee prior to your exchange being processed.
- Products must be returned in original packaging to be eligible for full exchange credit. Items not returned in original or damaged packaging may be subject to a repackaging fee prior to your exchange being processed.
- International exchanges can only be made for products of equal or lesser value. Products that are exchanged for an item of lesser value will be refunded the tax-free price difference.
- Any shipping fees, duties, taxes, charges, or delivery costs you paid on the original order will not be reimbursed. You will not be charged any of these additional fees for the new exchanged order that is sent.
- Exchanges will be processed within 2-3 business days of receipt.
International Exchange
Magnanni Inc.
9065 Smiths Mill Rd North
New Albany, OH. 43054 USA
T. 614.758.5031
customercare@magnanni.com