For domestic and international returns, please see our returns page.
Frequently Asked Questions
We ship internationally to many different countries all over the globe. The list of countries can be found during checkout under the shipping tab. If you do not see your country, please contact email@example.com to see if shipping is available to your area.
Duties & Taxes
International orders may be subject to additional duties and taxes during checkout based on the ship to country. You will not be required to pay your country any additional customs fees after your order is placed. Unfortunately, for international orders shipped outside of the United States, we are unable to refund any shipping fees, duties, taxes, charges, or delivery costs you paid when placing your order. You will be refunded the tax-free price of the products should they be returned.
For our international customers, transit time takes approximately 3-5 business days to most countries. International orders are shipped via UPS and unfortunately expedited options are not available.
We ship out of New Albany, Ohio. Typical ground transit time can take approximately 1-5 business days depending on your location. Please see the map below for estimated transit times to your location. We ship domestic orders via UPS, FedEx, or USPS. Expedited shipping options are available at checkout. Please note, our carriers do not pick up on weekends or holidays; orders placed during this time will ship the next business day.
For men's shoes, we recommend ordering a half-size below your usual size if you have not been fitted for our styles. While this recommendation works for most people, every person's foot is different and this suggestion may not work for everyone. We list all the products on magnanni.com in US sizes and US prices.
We ask that customers check the fit of their shoes on a carpeted area to prevent unnecessary wear to the sole. We make shoes on many different lasts to provide options for a variety of preferences and fits. Examine that your shoes fit properly and with complete satisfaction before wearing them for normal use.
Note: The Dorio is constructed from a unique last and has a different conversion chart from our other shoes. Please see its product page for more information on sizing.
Below are our conversion charts.
There are a variety of ways to obtain an out-of-stock item.
Select items and sizes are available for reservation on our website. After selecting your desired size on an item, if the “add to bag” button changes to “reserve”, this indicates that this item/size is available for reservation. An estimated shipping date will display on the product page. You may proceed to checkout and purchase the item just as you would with any other in stock item. Once the product is available to ship, you will receive an email with order details and tracking information. For more details regarding reserving an item, please see the question
Select items and sizes are available to sign up for notifications. If an item or size is not available to reserve, you may be prompted to enter an email address for a notification.
If you have any questions regarding discontinued styles, reservations, an estimated shipping date, or any other information regarding our website, please contact firstname.lastname@example.org.
Select items and sizes are available for reservation on our website. After selecting your desired size on an item, if the “add to bag” button changes to “reserve”, this indicates that this item/size is available for reservation. An estimated shipping date will display on the product page. You may proceed to checkout and purchase the item just as you would with any other in stock item. Once the product is available to ship, you will receive an email with order details and tracking information.
With the exception of Klarna, reservation orders will charge the method of payment within 1-2 business days of your order submission.
Since we make our shoes at our family-owned and operated factory in Spain, we do not yet offer in-house refurbishment in the US. Most of the time you can find a reputable cobbler or leather repair shop locally. Please note, while most of our shoes can be resoled, items such as sneakers and drivers cannot be due to their unique construction.
Magnanni shoes are manufactured in our family owned and operated factories located in Spain and Portugal. Our artisans have access to the best equipment and materials at each facility that help craft our luxurious designs. The Blanco family continues to directly oversee all aspects of product manufacturing to ensure each Magnanni customer experiences contemporary footwear that exceeds the most discerning of expectations.
Materials are indicated on a sticker on the bottom of the shoe. They are identified by the following icons:
Materials locations are identified by the following icons:
Custom shoes and belts are available exclusively at our Hand Painting and Made-To-Order events. Customers must place orders in person at the event. Due to their handmade nature, custom items can take 14-16 weeks to make and ship. Custom orders are not eligible for return or exchange.
To inquire about submitting a custom order, please contact email@example.com with the name, color preference, and image of the style you are interested in acquiring. For expedited response, please include the five-digit style number that can be found inside the shoe or located in the additional details on the product page.
Our shoes come ready to wear. However, we strongly advise against wearing them in inclement weather. If the fine leather upper is exposed to rain or salt, then it may irreversibly distort the hand-dyed patina. When a leather sole becomes wet it is more vulnerable to abrasive surfaces, such as concrete, which will expedite wear. Some people choose to add or purchase a rubber sole, but please note that having a rubber sole does not make shoes impervious or insusceptible to inclement weather conditions. Again, to avoid these issues from arising we advise against wearing our products in these weather conditions all together.
Please take great caution around products that contain alcohol, such as hand sanitizer. Concentrated amounts of alcohol will strip dye from the leather within seconds causing severe discoloration. In the event of this, the entire shoe will have to be stripped and dyed again.
The most important part of your shoe care regimen is using a properly fitting shoe tree. Your feet have approximately 250,000 sweat glands which produce an average of 8 ounces of sweat every day. Poplar shoe trees absorb moisture from the lining which protects the leather from breaking down over time. Shoe trees also help maintain the original shape to prevent curling and deep creases. It's important to alternate the shoes you wear every day. A regular rotation gives them adequate time to dry and increases their lifespan.
Condition and polish the upper to keep leather healthy and protected. Moisturized leather equals resilient leather. The appearance and lifespan of your shoes directly correlate with how well you maintain them.
It is important to clean the surface to prevent dirt from being ground into the leather. For routine cleaning, you can brush your shoes using a horsehair brush or microfiber cloth. If your shoes have heavy stains (wine, oil, etc.), then you may need to use a leather cleaner first. Please beware of strong cleaners as they could strip the color from the hand-dyed patina. Consult a local repair expert if you are unsure of what cleaning products to use.
Once you have removed dirt and debris, condition the upper with shoe cream. This step adds healthy oils to the leather that keep it from drying and cracking. With a microfiber cloth, apply a dime-size amount of shoe cream to the leather in small circular strokes. Pro tip: After applying shoe cream to the surface, use a pig hair brush to work it deeper into the pores.
This final step acts as a clear coat which helps repel small amounts of water and debris. With your microfiber cloth, evenly apply a thin layer of polish in small circular motions. Use a clean microfiber cloth to buff the surface to a mild shine. Pro tip: After applying shoe polish to the surface, use a pig hair brush to work it deeper into the pores.
High Shine (optional)
If you desire a greater level of shine, then you can apply additional layers of polish. After each layer of polish, apply a few drops of purified water to the surface and rapidly brush with your horsehair brush. Friction from the brush strokes is key to creating a better shine. Once the shoe is shined to your satisfaction, use a fresh microfiber cloth for a final polish.
Select one size larger than your pant waist size. For example, if you wear a waist size 30 pant in the US, then you want to select a size 32 belt. If you wear a waist size 42 pant in the EU, then you want to select a size 34 belt.
Belts are designed to fit on the third (middle) hole. Measure from the leather at the end of the buckle to the third hole for intended fit.
|EU Pant Size||EU Belt Size (cm)||US Pant Size||Size to Order|
While our products do not carry a warranty, we stand behind the items we make and are here to help if you ever encounter a problem. If you are experiencing an issue due to a problem with the material or craftsmanship, please review the guidelines below.
Magnanni Direct Purchases
For products purchased on magnanni.com, please email us at firstname.lastname@example.org, or submit a request through our contact page. Please include your order number and a few clear photos of the issue you are experiencing. Our team will follow up with you within one business day.
For products purchased through an authorized retailer, the first course of action is to return them to the store where originally purchased. We have arrangements with our retail partners to handle any returns at the store level. We choose our retail partners carefully and work with companies that are fair and customer service oriented. When you return your item to the store, they will determine the best course of action based on the purchase date and the problem you are experiencing in accordance with their policies. While providing the original receipt or proof of purchase is not always necessary, it can help expedite the process. We do not accept returns or replacements for items purchased outside of magnanni.com. The conduct and policies of our retail partners do not reflect the values and services offered on magnanni.com.